HACK Roland VersaWorks (Rip And Print Software) V2.40

I am useing a roland printer with roland versaworksCan anything be done in the rip program to stop the yucky white box even when i change the setings as above if i save as a PDF i still get the box but if I save as a EPS no box any ideas for me?

HACK Roland VersaWorks (Rip And Print Software) V2.40